588h Privacy Policy
This document explains in detail how 588h collects your personal information, the purposes for which it is used, and the measures taken to keep your information secure.
Introduction and Scope of Application
588h is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains what types of information 588h collects, how that information is processed, and what rights apply to users.
By using any service on this site, you confirm that you have read and accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions. No person under the age of 21 (21+) may use this platform; information collected during the age verification process for this purpose is also covered by this Policy.
588h never sells your information to third parties or shares it for marketing purposes, except where specifically stated below.
Types of Information Collected
2.1 Registration and Identity Information
When creating an account, 588h collects the following information:
- Full name and date of birth
- Mobile number and email address
- User-created password (stored in encrypted form)
- National ID card or passport number (for identity verification)
2.2 Financial Information
Bangladesh's mobile banking services — bKash, Nagad, and Rocket — are used for deposit and withdrawal transactions. During these transactions, the mobile number and transaction reference number are recorded. Full account numbers or PIN codes are never stored on 588h's servers under any circumstances.
2.3 Technical Information
The following technical information is collected automatically as a normal part of operating the service:
- IP address and geographic location (country level)
- Browser type, version, and operating system
- Session duration, pages visited, and click data
- Device identifier information (when using the Android APK or iOS app)
2.4 Cookies and Similar Technologies
588h uses session cookies, persistent cookies, and local storage. These help maintain login status, remember preferences, and assist in fraud prevention. Cookies can be disabled from browser settings, though doing so may limit the functionality of some services.
Purposes of Information Use
Collected information is used only for the following specific purposes:
- Creating accounts, verifying identity, and ensuring secure login
- Processing deposits, withdrawals, and bonuses
- Detecting suspicious activity and fraud
- Providing customer support via 24/7 live chat and email
- Technical development of the platform and performance monitoring
- Complying with responsible gaming guidelines
- Retaining records in accordance with applicable law
588h never sells, rents, or exchanges your information with marketing partners, advertisers, or data brokers.
Information Sharing and Third Parties
4.1 Service Provider Partners
To operate its services, 588h works with certain trusted third parties such as payment processors, server hosting providers, and fraud prevention agencies. These parties are given access only to the information necessary to carry out their specific tasks, and they are contractually bound to uphold our privacy standards.
4.2 Game Studios and Technology Providers
Game providers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may process certain gameplay data. This information is generally in anonymous or aggregated form.
4.3 Legal Requirements
Upon receiving a court order or a valid request from a law enforcement authority, 588h may be required to provide information under applicable law. Where possible, the user will be notified in advance.
Information Security Measures
588h has adopted industry-standard technical and administrative measures to protect your information. Every connection is secured by SSL/TLS encryption, and sensitive information remains encrypted at rest as well.
Among internal staff, only those who require access for their work may view specific information. All access is logged and monitored. However, it is not possible to guarantee zero risk in transmitting data over the internet; users are also responsible for keeping their own passwords and OTPs confidential.
Information Retention Period
All information is retained for as long as the account is active. Even after an account is closed, certain information is kept for specified periods for the following reasons:
- Financial transaction records: at least five (5) years after account closure
- Identity verification documents: until applicable legal obligations have expired
- Customer support conversations: two (2) years after closure
- Technical logs: up to 90 days, then deleted automatically
Once the retention period ends, information is securely deleted or anonymised so that no individual can be identified from it.
User Data Rights
Every user registered with 588h has the following rights:
7.1 Right to Access
You may contact our support team at any time to find out what information is held about you. A copy of the information will be provided after your identity has been confirmed.
7.2 Right to Correction
If any stored information is incorrect, you may request a correction. Requests to change your name, mobile number, or email will take effect after your identity has been re-verified.
7.3 Right to Deletion
You may request that your account be closed. However, due to legal retention obligations and the need to prevent fraud, it may not be possible to completely delete some information.
7.4 Right to Restrict Processing
In certain circumstances — such as when there is a dispute about the accuracy of information — a user may request that data processing be temporarily restricted.
To exercise these rights or to protect yourself in relation to responsible gaming, you are encouraged to read our Responsible Gaming page.
Protection of Minors
All services on 588h are strictly for users aged 21 and above. No information is intentionally collected from anyone under the age of 21. If evidence is found that a minor has created an account, that account and all associated information will be deleted immediately.
If a parent or guardian believes their child has used this platform, they are requested to contact the support team directly.
International Data Transfers
588h's servers and data centres may be located in multiple countries. When information is transferred to another country, appropriate contractual arrangements are in place to ensure a level of protection equivalent to that in Bangladesh.
Third-party infrastructure providers used for cloud storage or data backup are also required to comply with the standards of this Policy.
Policy Changes and Notification
588h may update this Privacy Policy as needed. If significant changes are made, registered users will be notified via SMS to their registered mobile number or through an in-app notification after login. For minor changes, only the date on this page will be updated.
Continuing to use the platform after changes have been made will be considered acceptance of the updated policy. A full history of the policy is kept on our About Us page.
Contact and Complaint Resolution
For any questions about this Privacy Policy, requests to access information, or complaints, you may contact 588h through the following:
588h Support Team
24 hours a day, 7 days a week — support available in Bengali and English
Connect directly via live chat from any page on the site — the fastest way to get a response.
[email protected]
After receiving a complaint, an initial response will be provided within a maximum of seven (7) business days. Complex matters may take longer to resolve, but regular updates on progress will be given.
Related Important Pages
See the pages below for more information related to the Privacy Policy.